IT Services: Costs, Metrics, Benchmarking and Marketing

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IT Services: Costs, Metrics, Benchmarking and Marketing

by Anthony Tardugno, Thomas DiPasquale, Robert Matthews
Product Group: Book
Publisher: Prentice Hall (2000-03-20)
ISBN: 0130191957
EAN: 9780130191953
UPC: 076092006558
Binding/Media: Hardcover - 208 pages
SKU: L7-21090225013
Condition: Used: Good
Comments: This Ex-Library First Printing copy is in good condition. There's the usual stamps/sticker/pencil writings on front endpaper only. Otherwise, No visible markings, highlights, underlining, tears to text. Tight spine. Sticker on bottom spine. No Dust Jacket. Hard Cover edges has tiny rubbing with light/minimum, shelf/edge wear. Great copy, worth having at an affordable price. (L7-21)

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Product Description
This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.

Retail Price: $54.99
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